Shipping Policy
Shipping Policy
We understand that reliable and timely delivery is one of the most critical components of a great shopping experience. This Shipping Policy outlines the procedures, timelines, and conditions under which your order will be shipped. Since we specialize in importing and exporting food essentials like rice, eggs, and chicken, we take extra measures to ensure that all items especially perishable goods reach you in optimal condition.
Order Processing Time
Once your order is placed, our team begins the fulfillment process immediately. Orders are typically processed within 24 to 48 business hours, not including weekends and public holidays. During high-demand seasons or sales events, processing times may extend slightly due to increased volume. All customers are notified via email or SMS once their order has been successfully processed and dispatched.
Domestic Shipping
For deliveries within Pakistan, we work with reputed courier services that offer nationwide coverage, even in remote areas. Standard domestic shipping typically takes 2 to 5 business days depending on your location. We ensure that all packages are securely packed and labeled for proper handling, particularly for fragile or perishable items such as eggs and chicken.
International Shipping
We are proud to ship internationally to multiple countries. International shipping timelines generally range from 7 to 14 business days, depending on the destination country and its customs processes. It is the customer’s responsibility to ensure that the ordered products are permitted for import under their local laws. We are not responsible for delays caused by customs clearance or import restrictions.
Shipping Charges
Shipping fees are calculated at checkout and are based on the weight, volume, and destination of your order. We offer flat-rate shipping for domestic orders and variable-rate shipping for international destinations. In some cases, promotional offers may allow free shipping above a certain order value. All applicable shipping fees are transparently displayed before you finalize your purchase.
Packaging & Handling
We take special care in packaging all items to preserve freshness and prevent damage. Perishable products are packed with temperature control measures when necessary, while dry goods are sealed to prevent moisture and contamination. Our staff is trained in handling export-grade packaging standards to ensure that each product arrives in the best possible condition.
Tracking Your Order
Once your order is dispatched, a tracking number and shipping confirmation will be sent to you via email or SMS. You can use this tracking number to monitor your package in real-time through the courier’s website. If you face any issues while tracking your shipment, our customer support team is always available to assist you.
Damaged or Lost Shipments
In the unfortunate event that your order arrives damaged, incomplete, or is lost during transit, please contact us within 24 hours of delivery. We require photographic evidence and a description of the issue to initiate an investigation and offer a resolution, which may include reshipment or refund.